Dunnock View

This is the first assessment for this newly registered service. This key question has been rated as good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

The service treated people with kindness, empathy and compassion and mostly respected their privacy and dignity. However 4 patients told us that, although staff always knocked before entering their rooms, they did not always wait sufficient time before entering and this impacted upon their privacy. We looked at 14 patient surveys and all the patients who completed the survey were positive about their stay at Dunnock View and said they felt safe and were treated with compassion, dignity and respect. One patient commented that all the staff were very happy, and they were treated well. Another patient commented that ‘The staff have really helped me. Thank you for helping me sort my life out.'

The service cared about and promoted the wellbeing of staff and supported and enabled them to deliver person centred care.

Staff said the hospital director was approachable, supportive and engaged with staff on the wards. Staff and managers said they found senior managers at the hospital to be very supportive.