The Beeches Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence the provider met people’s needs.This is the first assessment for this newly registeredservice. This key question has been ratedgood.This meant people’s needs were met through good organisation and delivery.

We have not awarded this service a score for Responsive.

Find out about when we will not publish a key question score and what we look at when we assess Responsive.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. Care and support was person-centred and people's rooms were decorated in accordance with their personal tastes. We observed people were supported to make personal choices about their care and support and members of staff respected people’s individuality. Family members told us about the activities and trips for people. One relative said, “I saw they had a ’keep fit’ session and [people] all joined in. They do crafts and bingo and last summer people went on a trip to Cleethorpes.” Another relative told us, “[The provider] has a Facebook page which is always kept up to date. When they put pictures on, [family member] is always on there. There are varied activities and [family member] does join in.”

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. The provider worked with local health and care professionals to ensure people received appropriate support and continuity of care. This included working alongside the community nursing team to provide support to people who needed regular clinical input alongside their care needs. The provider made referrals to other services and advice from professionals was followed appropriately.

The provider supplied appropriate, accurate and up-to-date information in formats tailored to individual needs. A regular newsletter was produced and shared with people and their families. It provided information about planned activities, events and trips as well as updates on activities which had taken place. We saw evidence of a varied range of activities including regular exercise sessions, therapy pet visits, themed menus and food tasting.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result. The provider carried out regular satisfaction surveys with people and their families to listen to what was working well and what improvements could be made. People we spoke with confirmed they knew how to raise any concerns and make a complaint. They were happy to do so without fear of reprisals and they believed their concerns would be acted upon by the management team. A relative told us, “I bob my head round the door and mention things – [the management team] are all approachable.” Another relative said, “I do know where to go to make a complaint.” The management team supported monthly meetings with people and their families on the last day of each month. They told us the meetings had only been cancelled when no-one turned up.”

The provider made sure people could access the care, support and treatment they needed when they needed it. People had access to equipment, such as mobility aids where required, to enable access around the home and to other services externally. A member of staff told us, "People go out to coffee mornings, the library, local cafes and garden centres. The Activities Co-ordinator has made amazing contributions to the home."

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. Staff were aware of people’s individual needs, including any protected characteristics under the Equality Act. Care plans now included more information about people’s interests and what was important to them. The provider complied with legal equality and human rights requirements, including avoiding discrimination, having regard to the needs of people with protected characteristics and making reasonable adjustments to support equity in experience and outcomes. A member of staff told us how they ensured people had equitable access to support, "We implement person-centred care plans, access on-going staff training, treat people with dignity and respect, maintain a hygienic and safe environment and carry out regular reviews and monitoring."

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People’s care plans confirmed discussions had taken place with people about end-of-life care and support. Some people had chosen not to discuss specific details. Members of staff had received training about end-of-life care. A relative told us, “We have mentioned it and have talked to [family member’s] GP about it. [Family member] is on end-of-life care now.”