The Beeches Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoteda good qualityof life, based on best available evidence.This is the first assessment for this newly registeredservice. This key question has been ratedgood.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

We have not awarded this service a score for Effective.

Find out about when we will not publish a key question score and what we look at when we assess Effective.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care plans were audited and the management team had implemented a planned approach to reviewing people’s care plans. People’s care plans identified their care needs and how they wanted to be supported. Relative confirmed they were involved in the care planning process. One family member told us, “I have gone through [the care plan] and we have had a couple of meetings about it.” Another family member told us, “I was involved. I was just looking at [the care plan] this morning.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s nutritional needs were managed effectively and details recorded in the provider’s electronic care planning system. We observed the mealtime experience was pleasant and people were supported to eat independently. People had access to drinks throughout the care home. Feedback about food and meals was positive. A relative told us, “I presume [family member] gets enough to eat – they like traditional food. There is a choice and they are always bringing them a drink.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Discussions with people identified members of staff worked well as a team. Comments from family members included, “They are a good team; we all get on really well.” and, “It is difficult to say but [members of staff] do seem to work well together.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. We spoke to people’s families and they told us members of staff were extremely knowledgeable about all people’s needs. One relative told us, “[Members of staff] do know [family member’s] needs so you can see they have been trained.” Another relative said, “[Members of staff] seem to know what they are doing. I met someone new and asked them a question and they knew everything.”

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves. The provider monitored people’s health and well-being and escalated any concerns to other health and social care professionals to ensure people’s care and support needs were met.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Care records outlined people’s capacity to make everyday decisions. Where people lacked capacity, care plans outlined how best to support the person. Decisions were made in people’s best interest and recorded appropriately.