The Beeches Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness,dignityand respect.This is the first assessment for this newly registeredservice. This key question has been ratedgood.This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Members of staff were kind and caring in their interactions with people. There was a pleasant atmosphere in the care home. When we spoke with people’s relatives, they told us members of staff were kind. One relative said, “From the cleaners to the guys in the kitchen, they are all lovely.” Another relative told us, “The staff have a very caring attitude.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People were supported to make daily choices about their care and support and we observed this in practice. Members of staff understood the importance of meeting people’s individual needs. One member of staff told us, “I talk to people kindly and involve them in their care. I support them fully and support their wishes and choices they may make.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were encouraged and supported to eat their meals independently. People made choices about their preferred meal choices and drinks. Members of staff respected people choices and independence. Some people used their personal electronic tablets independently to make video calls to family members. A family member told us, “The meals are great! People have a choice of what to eat and there is always plenty to eat and drink.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People’s needs were met when they requested support, however, we made the management team aware of staff deployment concerns in the main lounge area. Deployment of members of staff was highlighted in feedback from family members when we had conversations with them. One relative told us, “I think there is enough staff but some days they are rushed off their feet.” Family members confirmed members of staff were responsive to people’s need when they used their call bells. One relative told us, “It is very rare [family member] is in their bedroom when we go but I have had to call [members of staff] and they were pretty quick.” Another relative said, “Yes, [members of staff] respond very quickly.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The provider carried out staff satisfaction surveys as part of their monitoring and oversight of the service. There was an employee handbook in place for members of staff. A member of staff told us about the support they received, “Yes I feel supported and I have supervisions and appraisals."