Rose Lane Dental Practice

Updated 18 December 2024

We carried out this announced on-site inspection on 13 May 2025.

We found the practice had met regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

There was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

Recruitment procedures reflected current legislation. However, these were not always followed.

Improvements were required to the systems to review and investigate incidents and accidents.

Rose Lane Dental Practice is in Mossley Hill, Liverpool and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 13 treatment rooms. At the time of our inspection, there was a total of 60 staff, of which there were 14 dentists, 1 sedationist, 1 orthodontist, 1 endodontist, 1 periodontist, 1 prosthodontist, 6 dental therapists, 3 dental hygienists, 17 qualified dental nurses, 5 trainee dental nurses, 9 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 5 dentists, 4 dental nurses and the practice manager.

The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.

Updated 18 December 2024

Prior to our visit, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 6 patients. Their responses provided a positive view of the dental team and care provided by the practice.

Comments included, “Great dental practice, all staff brilliant, look after my family very well”, “Treated with respect and care. Not kept waiting”, “Excellent service polite staff timely appointment. Would find it difficult to fault anything” and “Excellent. Routine check-ups take place regularly. You can always book the next appointment before you leave. Staff are very well qualified, compassionate and look after you every need”.

Patients commented positively about the standards of cleanliness.

Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.

Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.

Patients told us that when they were prescribed medicines, sufficient information was given.

The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.