Be Caring Sheffield

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People had access to paper versions of their care records, not everyone used the online version. Systems were being introduced to provide a timely review of new care plans to identify any changes required to meet people's needs. The provider planned get together in the lo community for people, their families and staff to attend.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

We did not look at Care provision, Integration and continuity during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

We did not look at Providing Information during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

We did not look at Listening to and involving people during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

We did not look at Equity in access during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.

People told us they were asked by the provider if they needed extra help. Where people had raised concerns these were acted on by the provider.

People were invited to attend a 'get together' organised by the provider. One person told us they had attended an organised event, supported by their family member.

The provider implemented a system which facilitated ongoing monitoring of people's care need delivery by staff. The provider was developing a model to utilise staff time to provide community access and companionship calls to improve outcomes for people.

The provider worked with specialists to provide specialist support as required, this included the development of training for staff to be able to support people safely.

The provider was developing a system of an audit for all new care plans. The aim was to complete a review within the first month of a new care plan being set up. This was intended to identify and trigger actions in response to changes in peoples needs and an increased understanding of clients preferences.

We did not look at Planning for the future during this assessment. There is no previous rating for the Responsive key question so we cannot yet publish a score for this area.