Be Caring Sheffield

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were in the main supported by caring staff who understood people's wishes and supported their independence. Most people told us they would recommend the service.

This service scored 15 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.

We did not look at Treating people as individuals during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.

People were in the main supported by caring staff. One person told us, “The staff are very caring”. A relative told us staff were very much kind and caring. Another person said, “They [staff] know what I need, and they do it. They [staff] talk to me and make me feel comfortable”. However, not everyone described having a good relationship with the staff who supported them, one person told us staff did not communicate well with them. Most people told us they would recommend the service.

Staff knew the people they supported and understood their preferences.

Care records promoted independence, dignity and privacy. People were involved in setting their own goals and identifying the support they required to maximise independence. The provider used feedback from clients to record where outcomes were achieved.

Staff consistently felt valued and supported by the provider.

The provider implemented an holistic assessment process and involved people to identify individual care needs and how best to meet these. The provider valued staff through acknowledgement and reward.

We did not look at Responding to people’s immediate needs during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.

We did not look at Workforce wellbeing and enablement during this assessment. There is no previous rating for the Caring key question so we cannot yet publish a score for this area.