Millreed Lodge Care Home

Updated 4 November 2025

Dates of assessment were from 27 November 2025 to 12 January 2026. The assessment was triggered in response to the age of the previous rating and included visits to the service on 27 November and 18 December 2025. Millreed Lodge is a care home providing personal care for up to 36 people, some of whom are living with dementia. At the time of the assessment there were 30 people living at the service.

There had been a number of changes to the management of the service since the last assessment of Millreed Lodge. A new, experienced manager was appointed during this assessment.

We found governance systems had not always been effective in identifying issues in relation to matters including care documentation, safeguarding and staff practice in relation to the mental capacity act. Care records did not always reflect people’s needs and did not demonstrate any involvement of the person or, where appropriate, their family. Staff had not always recognised safeguarding issues and managed this in line with safeguarding protocols. Staff had not always worked in line with the mental capacity act when making best interest decisions.

The provider was responsive to the assessment process and made several immediate improvements. They provided us with evidence and assurances that improved systems were being implemented for management oversight of the service.

Updated 4 November 2025

People felt safe at the service but there was little in place to make sure they were involved in care planning or making decisions about their care.

People and their relatives were complimentary of the care and support they received. Their comments included, "I have no complaints whatsoever, it’s a really good home" and, "It’s a good care home. They are very kind, and they are supportive with whatever I need" and, “The staff are smashing.”

Staff did not always offer the support people needed to enable them, where possible, be in control of their care and support. People felt staff were attentive but sometimes a little slow in answering their call bells.

Some people told us they enjoyed the activities provided but others felt there could be improvements, particularly in relation to going out.

People were complimentary about the environment, and most told us they enjoyed the food. Several people’s relatives gave us examples of how the care of their loved ones had improved their health and wellbeing. People were able to access health care as they needed.