The Care Quality Commission
  • Dentist
  • Dentist

The Ile Dental Centre

17 East Street, Ilminster, Somerset, TA19 0AJ (01460) 52480

Provided and run by:
The Ile Dental Centre Limited

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 18 June 2026.

We found the practice had met regulations.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

The practice is in Ilminster and provides NHS and private dental care and treatment for adults and children.

The practice had 4 treatment rooms. At the time of our inspection, there was a total of 17 staff, of which there were 7 dentists, 5 dental nurses, 3 dental hygienists, the practice manager and the area manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 4 dentists, 4 dental nurses, a practice manager and an area manager.

The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.

4 February 2014

During a routine inspection

We spoke with four people who attended the practice during our visit. People had been attending the practice for many years and told us they liked the practice. They described the staff as 'very helpful' and 'polite and nice'.

People told us the dentist explained treatment options to them and they gave consent to treatment. They said that they felt safe at the practice with one person adding 'that's why I return'. People told us that they found the practice to be clean and hygienic. People did not know the procedure for making a complaint if they were dissatisfied with the service. One person said they would find out and others said 'Talk to the receptionist'.

We looked at the NHS Choices that gave people the opportunity to 'post' messages about their experiences of NHS services. There were mixed messages on the website. For example one person wrote 'Professional efficient service. Been with them for 24 years' and another person said 'I attended as an emergency. I was seen very quickly, treated with courtesy and informed of my options for treatment. Couldn't ask for more on this occasion'. There had been negative comments made in the past but no one who was treated in 2013 had said anything negative about the practice.

Staff told us they felt supported, that there was good team working and they had good training opportunities.

Information was made available to people who used the service and they were given options and asked to give consent prior to the commencement of treatment. People's care was based on relevant guidance and records were maintained of the treatment they received. There were arrangements in place to deal with medical emergencies and for the protection of children and vulnerable adults.

The premises were fit for purpose and were well maintained in order to keep people safe. Equipment was checked regularly and there were suitable arrangements for maintaining the cleanliness of the service and infection control.

The provider had effective arrangements in place to seek the views of those who used the service and to monitor the quality of service provided.