During an assessment under our new approach
Healey Supporting Living Service is a supported living service, arranged across multiple self-contained flats, supporting independent living while providing access to shared communal facilities. The service has a maximum capacity of 8 people and were at maximum capacity at the time of the inspection. There were 5 people supported with personal care during the inspection period. The service environment included a communal lounge which acted as a central hub for people using the service. The space was used for a range of activities, including group sessions, social events and meetings, supporting engagement and community inclusion. Additional features, such as small animals and organised events, further promoted a homely and inclusive atmosphere.
Staff were exceptionally caring and placed emphasis on highly person-centred care. Staff described a strong emphasis on promoting independence, inclusion and choice, with people actively involved in shaping their care and daily lives. Care was described as tailored to the individual, ensuring people’s homes and lifestyles reflected their preferences.
Records showed people were supported to engage in meaningful activities, maintain relationships and access community opportunities, including work placements and organised events. People’s likes, dislikes and factors affecting their emotional wellbeing were documented to guide staff in providing personalised care.
The service promoted a positive and open culture. Staff were encouraged to report concerns and reflect on practice. Regular team meetings, supervision and recognition initiatives supported staff wellbeing and development. Staff spoke highly of the management team.
There were effective governance and oversight arrangements in place. Regular audits were undertaken across areas such as health and safety, infection prevention and control, and medicines management. External oversight and internal quality assurance processes supported compliance with regulatory requirements. Fire safety checks and drills were completed in line with expected frequencies.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.