Healey Supported Living Service

Updated 15 April 2026

Healey Supporting Living Service is a supported living service, arranged across multiple self-contained flats, supporting independent living while providing access to shared communal facilities. The service has a maximum capacity of 8 people and were at maximum capacity at the time of the inspection. There were 5 people supported with personal care during the inspection period. The service environment included a communal lounge which acted as a central hub for people using the service. The space was used for a range of activities, including group sessions, social events and meetings, supporting engagement and community inclusion. Additional features, such as small animals and organised events, further promoted a homely and inclusive atmosphere.

Staff were exceptionally caring and placed emphasis on highly person-centred care. Staff described a strong emphasis on promoting independence, inclusion and choice, with people actively involved in shaping their care and daily lives. Care was described as tailored to the individual, ensuring people’s homes and lifestyles reflected their preferences.

Records showed people were supported to engage in meaningful activities, maintain relationships and access community opportunities, including work placements and organised events. People’s likes, dislikes and factors affecting their emotional wellbeing were documented to guide staff in providing personalised care.

The service promoted a positive and open culture. Staff were encouraged to report concerns and reflect on practice. Regular team meetings, supervision and recognition initiatives supported staff wellbeing and development. Staff spoke highly of the management team.

There were effective governance and oversight arrangements in place. Regular audits were undertaken across areas such as health and safety, infection prevention and control, and medicines management. External oversight and internal quality assurance processes supported compliance with regulatory requirements. Fire safety checks and drills were completed in line with expected frequencies.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

Updated 15 April 2026

Feedback from family members indicated that people were supported safely and concerns were acted on promptly. Feedback from people was positive. People spoke highly of the staff and told us they felt safe. People felt supported with their daily lives and actively involved in decisions. One person said, “I am supported to do anything I want to do.”

People expressed strong positive relationships with staff and felt able to approach them with any concerns. People were supported to actively make choices about their daily lives and had full access to the local communities. One person told us, “Everything is my favourite thing about living here.”

Staff excelled at treating people as individuals. For example, one family member shared that their relative “is more independent, more opinionated, more confident” since living at the service. Staff were described as understanding people’s preferences, with feedback such as “they do seem to understand people’s needs.”

Feedback from relatives indicated staff were skilled and able to meet people’s needs, particularly in communication. For example, one relative stated regular staff were trained in Makaton and visual communication methods, and when challenges arose, staff would adapt their approach to meet people’s needs. Relatives told us, “I trust staff implicitly”.

Relatives spoke positively about the caring culture within the service. One family member described a “family atmosphere” and spoke positively about inclusive events such as coffee evenings and social activities, which were “welcomed by all.”

Care was personalised, with people supported to maintain independence and engage in meaningful activities aligned with their preferences, including quieter, individual hobbies where appropriate.

Relatives described management as approachable and responsive, with good communication systems including access to monthly newsletters and events. However, most family members told us they were not involved in their relative’s care planning.

Staff excelled at treating people as individuals. For example, one family member shared that their relative “is more independent, more opinionated, more confident” since living at the service. Staff were described as understanding people’s preferences, with feedback such as “they do seem to understand people’s needs.”