Archived: Woodleigh Healthcare Limited

People's experience of using this service:

•Relative’s told us they were happy with the care their loved one received.

•People were supported by consistent and suitably trained staff.

•People were protected against abuse, neglect and discrimination. Staff ensured people's safety and acted when necessary to prevent any harm.

•People received support to take their medicines safely and as prescribed.

•People's rights to make their own decisions were respected. People were supported to access health services if needed.

•People's dietary needs were assessed and where required people were supported with their meals.

•People received caring and compassionate support from the staff.

•Staff respected people's privacy and dignity and people were supported to be as independent as possible.

•People's care was personalised to their individual needs.

•The provider had processes in place to measure, document, assess and evaluate the quality of care.

•The service met the characteristics for a rating of 'good' in all key questions.

•More information about our inspection findings is in the full report.

Why we inspected:

This was a scheduled inspection to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Rating at last inspection:

The report for the last inspection was published June 2017. Though the service has been inspected it had not been rated because at the time of the inspection a limited service was being provided to one person. We had insufficient information to determine the level of service this person received to determine a rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received we may inspect sooner.

Woodleigh Healthcare Ltd provides personal care and treatment for adults living in their own homes. At the time of our inspection the service supported one person who lived within the city of Leicester.

This was our first inspection of the service since they registered with us on 19 May 2015.

There was a registered manager in post. The registered manager was also the provider. This is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff had the appropriate knowledge and skills they needed to provide safe and effective care to a person using the service. Staff knew how to keep the person safe and followed the guidance and information detailed in the person’s care plan and risk assessments.

Staff assisted the person to access the community, and this included seeing relevant health care professionals, and prompted the person to ensure they took their medicine.

Staff used the knowledge they gained from supporting the person to review and update the person’s care plan so that they could respond to the person’s changing needs.

Staff worked closely with health and social care professionals’ to ensure the care offered was in the best interests of the person. The registered manager provided on-going support to staff through day to day contact and supervision.

The provider had implemented a quality assurance system to ensure that people using the service had good quality care and support. The registered manager undertook a range of audits to ensure staff were providing personalised care that centred on the safety and welfare of the person being supported.

Though the service has been inspected it has not been rated because at the time of the inspection a limited service was being provided to one person. We had insufficient information to determine the level of service this person received. We could not be confident that the support the person currently received would be sustainable should the service expand to provide care for additional people

or increase its hours of operation.