Archived: Woodleigh Healthcare Limited

Updated 13 March 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: The inspection team consisted of one inspector.

Service and service type: Woodleigh Healthcare Limited is a domiciliary care agency. It provides personal care to people living in their own houses and flats. It provides a personal care to older adults, people living with dementia, people with sensory impairment, younger disabled adults and children.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: The inspection was announced. We gave the provider 48 hours’ notice because the location provides a domiciliary care service and we needed to be sure someone was available at the office.

What we did: We reviewed the information we held about the service. This included information received from the provider about deaths, accidents/incidents and safeguarding alerts which they are required to send us by law. We also contacted the local authority to gather their feedback about the service. We used information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with three relatives of people using the service. We were unable to speak with people using the service. This was because they had limited verbal communication. We also spoke with the registered manager and four members of staff.

We looked at three people’s care records including their daily records and medicines charts. We also examined other records relating to the management and running of the service. These included five staff recruitment files, training records, supervisions and appraisals. We looked at the complaints and quality monitoring information.

Updated 13 March 2019

Woodleigh Healthcare Ltd is a domiciliary care agency (DCA). The service provides personal care to people living in their own houses and flats in the community. At the time of our inspection the service supported three young people or children.

People's experience of using this service:

•Relative’s told us they were happy with the care their loved one received.

•People were supported by consistent and suitably trained staff.

•People were protected against abuse, neglect and discrimination. Staff ensured people's safety and acted when necessary to prevent any harm.

•People received support to take their medicines safely and as prescribed.

•People's rights to make their own decisions were respected. People were supported to access health services if needed.

•People's dietary needs were assessed and where required people were supported with their meals.

•People received caring and compassionate support from the staff.

•Staff respected people's privacy and dignity and people were supported to be as independent as possible.

•People's care was personalised to their individual needs.

•The provider had processes in place to measure, document, assess and evaluate the quality of care.

•The service met the characteristics for a rating of 'good' in all key questions.

•More information about our inspection findings is in the full report.

Why we inspected:

This was a scheduled inspection to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Rating at last inspection:

The report for the last inspection was published June 2017. Though the service has been inspected it had not been rated because at the time of the inspection a limited service was being provided to one person. We had insufficient information to determine the level of service this person received to determine a rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received we may inspect sooner.