Archived: Transform (Riverside)

29th to 30th November 2016

During a routine inspection

• Incidents were regularly reviewed in detail at quality assurance meetings and actions were set to avoid repeat incidents. However we were not convinced that learning from incidents were effective as needle stick injuries were increasing.
• Staff were kept updated on national guidelines via emails from the ward sister, and the hospital encouraged all staff participation in local audits. However we saw no action plans from patient record summary audits which meant that improvements could not be made.
• Patients we spoke to were happy with the service and we observed positive care from the nurses. The hospital was responsive to patients needs and we found no evidence that contradicts this.
• We saw that patients used discharge questionnaires to provide feedback for the service.

See full summary of 29th to 30th November 2016 report See shortened summary of 29th to 30th November 2016 report