Archived: Transform (Riverside)

Updated 7 August 2017

Riverside is operated by Transform. The hospital opened in 2009. It is a private hospital in West London. The hospital primarily serves the population between the Midlands and the South of the UK. It also accepts patient from outside this area.

The hospital has had a registered manager in post since 19 March 2015. Since the initial inspection in November 2016, the registered manager has left. At the time of the unannounced inspection the clinical services manager was acting up as registered manager. The post is yet to be filled by the provider.

The hospital is registered to provide the following regulated activities:

• Diagnostic and screening procedures

• Surgical procedures

• Treatment of disease, disorder or injury

Updated 7 August 2017

• Incidents were regularly reviewed in detail at quality assurance meetings and actions were set to avoid repeat incidents. However we were not convinced that learning from incidents were effective as needle stick injuries were increasing.
• Staff were kept updated on national guidelines via emails from the ward sister, and the hospital encouraged all staff participation in local audits. However we saw no action plans from patient record summary audits which meant that improvements could not be made.
• Patients we spoke to were happy with the service and we observed positive care from the nurses. The hospital was responsive to patients needs and we found no evidence that contradicts this.
• We saw that patients used discharge questionnaires to provide feedback for the service.

Updated 7 August 2017

• Incidents were regularly reviewed in detail at quality assurance meetings and actions were set to avoid repeat incidents. However we were not convinced that learning from incidents were effective as needle stick injuries were increasing.

• Staff were kept updated on national guidelines via emails from the ward sister, and the hospital encouraged all staff participation in local audits. However we saw no action plans from patient record summary audits which meant that improvements could not be made.

• Patients we spoke to were happy with the service and we observed positive care from the nurses. The hospital was responsive to patients needs and we found no evidence that contradicts this.

We saw that patients used discharge questionnaires to provide feedback for the service.