Feeding UnTied Limited

This is the first assessment for this service. However, the service was inspected in 2019 under a different location, and this key question was rated as good. This meant that people were safe and protected from avoidable harm.

We reviewed all 8 quality statements for safe. This included, learning culture, safe systems, pathways and transitions, safeguarding, involving people to manage risk, safe environments, safe and effective staffing, infection prevention and control, and medicines optimisation. We found:

The service had a robust and well‑established process for recording incidents, ensuring they were documented accurately, reviewed promptly, and shared appropriately with the Association of Tongue-tie Practitioners (ATP) to promote learning and improve safety.

The registered manager was highly experienced with the right qualifications, skills, training, and experience. They had excellent knowledge of ensuring people were kept safe from avoidable harm and consistently provided high‑quality, appropriate care and treatment. The registered manager showed strong awareness of specific clinical risks and had received specialist training in the prevention and management of bleeding complications. The service had an efficient pathway to communicate with partners and escalate incidents.

The service thoroughly assessed and managed the risk of infection. People were protected from the risk of infection because the premises and equipment were kept clean and hygienic to an excellent standard.