G4S Patient Transport Services Lordswood

Updated 24 July 2026

The date of assessment - 13 and 14 May 2026

This assessment was planned in response to information received about long delays in conveying patients, concerns about staff training and concerns about patient safety.

G4S Patient Transport Services Lordswood operates a non-emergency patient transport service for NHS patients in the Kent and Medway area. The service is registered with CQC to provide the regulated activity of patient transport services. The service is available 7 days a week 365 days of the year and conveyed on average 360,000 patients annually. The service provides safe and reliable transport to and from medical appointments for children and adults who cannot use public transport or drive due to physical or medical conditions.

Updated 10 March 2026

On 13 and 14 May 2026 we carried out a comprehensive assessment of patient transport services provided by G4S Patient Transport Services Lordswood. This assessment was planned in response to information received about long delays in conveying patients, concerns about staff training and concerns about patient safety.

G4S Patient Transport Services Lordswood, based in Chatham Kent provides a non-emergency patient transport service for NHS patients across Kent and Medway. The service is available 7 days a week 365 days of the year, providing transport to and from medical appointments for children and adults who cannot use public transport or drive due to physical or medical conditions. The service conveys on average 360,000 patients a year.

We assessed patient transport services using our comprehensive assessment methodology. We assessed all 5 key questions and all quality statements.

During the assessment we visited the main registered location in Chatham Kent and 2 bases in Maidstone and Ashford. We spoke with 20 staff including leaders, and 2 patients. We reviewed patient feedback, records, performance dashboards, training records, policies, governance procedures and risk performance data. This enabled us to make an informed decision about the quality and safety of the service.

G4S Patient Transport Lordswood registered with the CQC in December 2024. This report provides information following the first assessment of the registered service.

This was the first inspection for G4S Patient Transport Service Lordswood.

We rated the service as good.