During an assessment under our new approach
Date of Assessment: 9 September 2025 to 11 September 2025.
Total Access Medical Diagnosis is a private online doctor and pharmacy. Patients request medicines by completing an online questionnaire, which is then reviewed by a qualified prescriber. If the request is approved, the provider’s in-house pharmacy usually prepares the medicine and sends it directly to the patient.
The prescribing service is registered with the CQC for treatment of disease, disorder or injury. Its dispensing activities are regulated by the General Pharmaceutical Council. The service is located in Norwich, but this is not open to the public and patients only access the service online. Many of the staff employed work remotely, whilst a number of customer service staff and dispensing staff work on site.
The service was registered with the CQC in 2024, and this was the first inspection of this service.
During our assessment, we found the provider to be in breach of our regulations in relation to good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.