The Care Quality Commission
  • Dentist
  • Dentist

White Hart Lane Clinic Limited

1 White Hart Lane, Hockley, Essex, SS5 4DQ (01702) 206640

Provided and run by:
White Hart Lane Clinic Ltd

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 14 January 2026.

We found the practice had not met all regulations.

Infection prevention and control procedures were in-line with published guidance.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Not all risks associated with the undertaking of regulated activities had been suitably identified and mitigated.

The practice recruitment procedures did not fully reflect relevant legislation to help them employ suitable staff and the practice did not have an effective system to monitor staff training to ensure action could be taken quickly if training requirements were not being met.

Governance arrangements were not always effective, although we found the provider responsive to feedback.

White Hart Lane Clinic Limited is in Hockley, Essex and provides NHS and private dental care and treatment for adults and children.

At the time of the inspection, the practice was undergoing renovation to their reception area and treatment rooms. Access to the practice was at the rear of the practice which was step free. Car parking spaces were available, including dedicated parking for disabled people, near the practice.

The practice had 3 treatment rooms. At the time of our inspection, there was a total of 12 staff, of which there was the principal dentist, 3 associate dentists, 3 dental nurses (one of whom worked on reception), 3 dental hygienists, an assistant practice manager and a practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 2 dental nurses, 1 dental hygienist, the receptionist, the assistant practice manager and the practice manager.

The provider was not complying with Regulation 17 Good Governance. Full details of the regulation the provider was not meeting are within the inspection report.

We have asked the provider for an action plan in response to the concerns found at this inspection.

 

12 March 2014

During an inspection looking at part of the service

The provider had made the improvements required since our last visit on 14 August 2013.

We found that infection control procedures in place followed the published guidelines from the Department of Health and they were effective. Equipment in use for the decontamination of used dental instruments was found to be operating correctly. Records were now being kept to reflect that the necessary maintenance checks had been carried out. After sterilisation, instruments were packaged, sealed, dated and stored appropriately.

The provider was monitoring and assessing the services they provided in order to identify areas for improvement. This was achieved through patient surveys, staff feedback and audits of their systems and processes. One staff member spoken with said, "We have staff meetings and we are asked for our views to help improve things."

Records held about the management of the service were readily available for us to view. Where these contained confidential information about staff members or people who used the service they were securely stored.

14 August 2013

During a routine inspection

When we visited the dental practice we found that the provider was on holiday so we were unable to view some documents because they had been locked away.

We found that information in the form of posters and leaflets described the services offered at the practice. People spoken with told us they were involved in the planning and care of their treatment and that their privacy and dignity was protected. One person we spoke with said, "They are great dentists here. It's clean and hygienic and I always get a clear explanation of any treatments I need and I am very happy with the work they do."

Patient records contained assessments of a person's oral health. Treatments were discussed and explained to people using the service. People we spoke with were very complimentary about the dental care they received and it met their needs.

When we looked at infection control procedures we found that the practice were not fully following the guidelines outlined by the Department of Health. This meant that people using the service and staff were at risk of exposure to a health care related infection.

Staff we spoke with felt supported in the workplace. They received annual appraisals and informal supervision. They were encouraged to undertake their continuous professional development training. We were unable to view records to confirm this and other training.

The provider did not have a system in place to effectively monitor the quality of service they provided.