Rickmansworth Orthodontics

Updated 8 July 2025

We carried out this announced on-site inspection on 11 March 2026.

We found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.

Rickmansworth Orthodontics is in Rickmansworth, Hertfordshire and provides NHS and private orthodontic care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 2 treatment rooms with 3 dental chairs. At the time of our inspection, there was a total of 13 staff, of which there were 3 specialist orthodontists, 1 associate dentist with a special interest in orthodontics, 4 dental nurses, 2 orthodontic therapists, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including the principal orthodontist, 2 dental nurses, 1 orthodontic therapist, 2 receptionists and a visiting regional manager who supported the inspection.

Updated 8 July 2025

Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 10 patients. On the day of our inspection, we received patient feedback from a further 9 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Comments included, “We have received wonderful service at the office with our children. Always helpful and informative about the process.” Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Another parent told us, “I took my child to this practice for their appointment and had a very positive experience. The team were welcoming from the moment we arrived, and the check-in process was quick and well organised. The clinician was very gentle and patient with my child, taking the time to explain what they were doing in a way that helped my child feel calm and comfortable. As a parent, that made a big difference.” Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.