The Care Quality Commission
  • Dentist
  • Dentist

Smilepod - Jubilee Place

38a Mezzanine Level, 45 Bank Street, Canary Wharf, London, E14 5NY (020) 7836 6866

Provided and run by:
Smile Pod Limited

All Inspections

During an assessment under our new approach

We carried out this announced, off-site inspection on 30 April 2025.

Where we carry out an offsite inspection, we undertake a detailed review of the practice risk assessments, policies, staff records and other relevant documents. We gather feedback from patients, staff and stakeholders (where relevant). We carry out a remote visual inspection of the premises and have discussions with staff.

We found the practice had met regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

 

Smilepod – Jubilee Place is part of Smile Pod Limited a dental group provider. The practice is in Canary Wharf, in the London Borough of Tower Hamlets and provides private dental care and treatment mainly for adults and some children.

There was step-free access to the practice. Accessible parking and toilet facilities were available close to the practice, within the shopping mall.

The practice had 3 treatment rooms. At the time of our inspection, there was a total of 15 staff, of which there were 5 dentists, 1 dental hygienist, 2 dental therapists, 4 qualified dental nurses, 2 receptionists and the practice manager.

Staff feedback forms were shared with the team ahead of the inspection, allowing them an opportunity to confidentially share their views about the practice. We received 5 responses, which were considered as part of the inspection.

During the inspection we spoke to a range of staff, including 1 dentist, 1 dental therapist, 1 dental nurse, and the practice manager. We also spoke with the organisations clinical director, and one of the practice managers from another practice within the dental group.

The service provides cosmetic treatments, which are not in scope of CQC regulation and are not covered in our inspection.

19 December 2017

During a routine inspection

We carried out this announced inspection on 19 December 2017 under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. We planned the inspection to check whether the registered provider was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations. The inspection was led by a CQC inspector who was supported by a specialist dental adviser.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Background

Smilepod - Jubilee Place is in the London borough of Tower Hamlets and provides private treatment to patients of all ages.

There is level access for people who use wheelchairs and those with pushchairs. Due to its central location, there are very limited car parking spaces available locally.

The dental team includes five dentists, two dental nurses, a dental hygienist and a practice manager/dental nurse. The practice has two treatment rooms.

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Smilepod-Jubilee Place was the practice manager

On the day of inspection we collected nine CQC comment cards filled in by patients. This information gave us a positive view of the practice.

During the inspection we spoke with a dentist, a dental nurse and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.

The practice is open:

Monday – Friday 8:30am – 7:00pmSaturdays 10:00am – 4:00pm

Our key findings were:

  • The practice was clean and well maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to help them manage risk.
  • The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
  • The practice had thorough staff recruitment procedures.
  • The clinical staff provided patients’ care and treatment in line with current guidelines.
  • Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
  • The appointment system met patients’ needs.
  • The practice had effective leadership. Staff felt involved and supported and worked well as a team.
  • The practice asked staff and patients for feedback about the services they provided.
  • The practice dealt with complaints positively and efficiently.