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A2Dominion - Care & Support Chimney Court Good

Inspection Summary


Overall summary & rating

Good

Updated 2 March 2018

This inspection took place on the 24 January 2018 and was announced.

A2 Dominion – Care & Support Chimney Court is a domiciliary care agency. Support is provided to people living in Chimney Court and Cornerstones in Reading and Chestnut Court in Staines. Each complex contains individual flats within buildings which are described as extra care housing. The service supports people with a range of needs and operates from an office within each of the housing complexes. At the time of the inspection the service was providing personal care to approximately fifty one people across the three schemes.

There was a registered manager for the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and their relatives told us that they felt safe with staff and would be confident to raise any concerns they had. The provider’s recruitment procedures were robust, medicines were managed safely and there were sufficient staff to provide safe, effective care.

There were procedures in place to manage risks to people and staff. Staff were made aware of how to deal with emergency situations and knew how to keep people safe by reporting concerns promptly through processes that they understood well.

New staff received an induction and spent time working with experienced members of staff prior to working alone with people. Staff were supported to receive the training and development they needed to care for and support people’s individual needs.

People and their relatives said they felt listened to and the majority were happy with the service provided. They told us that staff treated them with kindness and respected and involved them in decisions about their care.

People’s needs were reviewed and updated regularly. Individual care plans were in place which provided information about people’s care needs and they were specifically designed to promote person-centred care. Up to date information was communicated to staff to ensure they provided appropriate care. People were supported to contact healthcare professionals in a timely manner if there were concerns about their wellbeing.

People and their relatives told us they had been asked for their views on the service and were able to raise concerns and complaints if they needed to. They felt confident that staff and members of the management team would take action if necessary.

The provider had an effective system to regularly assess and monitor the quality of service that people received. There were various formal methods used for assessing and improving the quality of care. Feedback was sought from people, their relatives and health and social care professionals and care records were audited.

People are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice.

People were supported and encouraged to make as many decisions for themselves whenever they were able. Access to community facilities were supported where appropriate.

Inspection areas

Safe

Good

Updated 2 March 2018

The service continues to be safe.

Effective

Good

Updated 2 March 2018

The service continues to be effective.

Caring

Good

Updated 2 March 2018

The service continues to be caring.

Responsive

Good

Updated 2 March 2018

The service continues to be responsive.

Well-led

Good

Updated 2 March 2018

The service continues to be well-led.