Last updated 2 March 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 24 January 2018 by one inspector and was announced. The provider was given a short notice period because the location provides a domiciliary care service and we needed to be sure that the registered manager and senior staff would be available in the office to assist with the inspection.

Before the inspection we looked at the provider information return (PIR) which the provider sent to us. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also looked at all the information we have collected about the service. The service had sent us notifications and information as required. A notification is information about important events which the service is required to tell us about by law.

During our visit we spoke with four people who used the service and five care support workers. We met with the registered manager and two care co-ordinators. As part of the inspection we contacted a range of health and social care professionals, care staff who worked at the service together with people and their relatives. As a result we received information from one local authority quality officer, a general practitioner, one staff member and seven relatives.

We looked at six people’s records and documentation that were used by staff to monitor their care, some of which were the records maintained within people’s flats. In addition we looked at three staff recruitment and training files, duty rosters, minutes of staff team meetings, complaints and records used to measure the quality of the services.