Seacroft Green Care Centre

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices, and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

Staff ensured people's care plans were detailed, comprehensive and person-centred, enabling staff to fully understand and respond to each person's individual care needs. Staff demonstrated a good knowledge of people, describing their needs, backgrounds, preferences and daily routines with confidence. They explained how people preferred to spend their time and how they tailored support to reflect people's choices and promote their independence.

Care plans were reviewed regularly to ensure they remained accurate, up to date and reflective of people's current needs. People and their relatives were encouraged to participate in these reviews, supporting their involvement in decisions about their care and treatment.

The service maintained detailed life histories. These were written in a respectful and personalised manner and provided meaningful insight into people's lives, experiences and achievements. This information helped staff develop positive relationships with people, better understand what was important to them and engage them in conversations about topics that were meaningful and relevant to their lives.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Care records demonstrated people were supported to access external healthcare professionals when required, helping to ensure their health and wellbeing needs were identified and met in a timely and appropriate manner. Staff worked collaboratively with relevant healthcare services and followed professional guidance to support positive outcomes for people.

People benefitted from care being provided by a long-standing and stable staff team. This promoted continuity and consistency of care and enabled staff to develop a good understanding of people's individual needs, preferences and routines. As a result, people received personalised support from staff who knew them well and were able to respond effectively to changes in their needs.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

People's communication needs were clearly identified within their care plans. Care records provided detailed guidance for staff on how to adapt their communication methods to meet individual needs and preferences. This helped to ensure people were supported to understand information in a way that was accessible and meaningful to them. Staff demonstrated an understanding of people's communication requirements and used appropriate approaches to promote engagement, involvement and choice in day-to-day decisions about their care and support.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

Care plans reflected people's preferences, life experiences, communication needs and personal priorities. Information important to people's wellbeing had been incorporated into care planning and was available to guide staff practice.

Family members were involved where appropriate, particularly where people lacked capacity to make certain decisions. Support plans reflected personal interests, preferred routines, comfort measures and approaches known to reduce distress and promote wellbeing.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

People were supported to access healthcare services when required.

Staff worked with a range of external professionals, including GPs, speech and language therapists and district nurses, to support people to attend appointments and meet their healthcare needs.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The registered manager spoke of protected characteristics and ensuring everyone was treated with dignity, respect and without discrimination. Detailed guidance was available to support people experiencing anxiety or distress.

End of life care planning reflected people's wishes and current needs. Records demonstrated advance care planning had been completed where appropriate. Care planning recognised declining health conditions and outlined actions required to promote comfort, dignity and effective symptom management. For people receiving end of life care, records reflected ongoing monitoring, regular review and clear guidance for staff regarding comfort, communication and wellbeing. Staff received training in end of life care.