Seacroft Green Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were supported by staff who demonstrated kindness, compassion and genuine care in their day-to-day interactions. Feedback received was consistently positive about the caring approach of staff and the support they provided. A person told us, “They are amazing. They are so caring.”

During the inspection, we observed warm and respectful interactions between staff and people using the service. Staff engaged positively with people, spoke kindly, and responded to individuals in a patient and supportive manner. People appeared comfortable in the presence of staff and interactions were relaxed, friendly and person-centred.

Care records reflected a commitment to treating people with dignity, respect and compassion. Guidance for staff emphasised the importance of explaining care, offering reassurance, respecting privacy and adapting support to people’s need.

People experiencing distress or anxiety were supported through a calm and sensitive approach. Care planning recognised emotional wellbeing and encouraged staff to respond to people in a manner which promoted comfort, confidence and security.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff demonstrated a clear understanding of the importance of treating people as individuals and providing person-centred care. A staff member explained, “Everyone is different, recognising their unique needs and what they want to do.”

Staff interacted with people in a respectful and personalised way, taking account of their preferences, choices and individual needs. Care records also reflected a person-centred approach, supporting staff to provide care that promoted people's dignity, independence and wellbeing.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Care plans incorporated people's preferences and personalised approaches to support wellbeing. Information relating to preferred food and drink choices, daily routines, communication methods and emotional support needs was clearly recorded, enabling staff to provide person-centred care.

People were supported to maintain choice and control over their lives wherever possible. Care plans reflected people preferences, routines, likes, dislikes and personal wishes.

People were encouraged to make decisions regarding food, drink, daily routines and personal care. A person told us, “I make my own choices.” Staff guidance promoted involvement in care and encouraged people to participate according to their abilities.

Care planning demonstrated an understanding of what was important to people and reflected efforts to preserve independence, dignity and self-esteem.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

During the assessment, we observed staff were consistently visible and accessible within the service. When people called out or required assistance, staff responded promptly and provided the necessary support in a timely and caring manner. This helped to ensure people's immediate needs were met, and they felt reassured and supported.

We also found people experiencing physical health concerns or illness had timely access to healthcare services, including GPs and other healthcare professionals. Staff demonstrated a good awareness of people's changing needs and acted appropriately to ensure medical advice and treatment were obtained when required.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff consistently spoke positively about working at the service and reported feeling valued, respected, and supported. A staff member told us, “I think the management is doing their best to support everyone in the care home.” Feedback from staff demonstrated a culture where people felt listened to and appreciated for their contribution.

Staff had access to a range of training and development opportunities, enabling them to enhance their skills, grow professionally, and deliver positive outcomes for people using the service.