Archived: Grove Dental Practice

Updated 11 February 2016

Background

The provider dentist took over the practice in Spring 2015 and is in the first year of operation.

The dentist offers both NHS (approximately 95%) and some private dental care services to patients. The services provided include preventative advice and treatment and routine and restorative dental care. The practice has four dentists, four qualified dental nurses; in addition to an office manager.

The practice has four treatment rooms, a separate office, a reception area, waiting area and a decontamination room. The building is two storeys with treatment rooms accessible on the ground floor and first floors. The practice is open on Monday to Wednesday 8:30-5.30pm, Thursday 9-5pm and Friday 9-4.pm

We viewed 50 CQC comment cards that had been left for patients to complete, prior to our visit, about the services provided. In addition we spoke with four patients on the day of our inspection. Feedback from patients was overwhelmingly positive about the care they received from the practice. They commented staff were caring and particularly good with nervous patients. They confirmed that they had confidence in the dental services provided. Patients told us they had no difficulties in arranging a convenient appointment and emergency appointments were made available. We also reviewed patient feedback gathered by the practice through for the NHS Friends and Family Test. The test revealed that 99% of patients would recommend this dentist to their family and friends.

Updated 11 February 2016

We carried out an announced comprehensive inspection on 14 January 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this practice was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this practice was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this practice was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this practice was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this practice was providing well-led care in accordance with the relevant regulations.

Our key findings were:

• The practice had systems to assess and manage risks to patients, including infection prevention and control, health and safety and the management of medical emergencies.
• The practice carried out oral health assessments and planned treatment in line with current best practice guidance, for example from the Faculty of General Dental Practice (FGDP). Patient dental care records were detailed and showed on-going monitoring of patients’ oral health.
• Patients commented they felt involved in their treatment and that it was fully explained to them.

• Patients were able to make routine and emergency appointments when needed. There were clear instructions for patients regarding out of hours care.

• The dental practice had effective clinical governance and risk management structures in place. There were systems to monitor and continually improve the quality of the service; including through a programme of clinical and non-clinical audits.
• There was a clearly defined leadership structure and staff told us they felt well supported and comfortable to raise concerns or make suggestions.