Northfield Care Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff were kind and caring. Care was delivered with compassion and people’s dignity was preserved and maintained. There was a positive atmosphere in the care home and people enjoyed interacting with the activities and musical sessions.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. One person told us, “[The staff] look after me well and they are always pleasant and very caring.” Another person said, “The staff and management are superb. They can’t do enough for you. They are always very welcoming and happy to chat. I would recommend this care home to others.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to have choice and control at mealtimes and they were supported to make choices about drinks and snacks throughout the day. A family member told us, “It gets better every time I come. The improvements are amazing. There are more staff and improved furnishings and the new staff seem better qualified.” A person told us, “The food is excellent. I am very pleased with the meals.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. The care staff knew the people they cared for and they were able to respond to people’s needs as and when they changed. A family member told us, “This is the best place we found for [relative] who has advanced cancer. The staff are excellent and the room is lovely.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. The new provider had a process in place to support all staff as part of the transition from the previous provider organisation. The new provider had committed to paying staff the national living wage. All staff had access to an ‘app’ which provided them with staff handbook, all the provider’s policies, FAQs and their individual training record. The ‘app’ sent a weekly reminder email to all staff about new policies and new training opportunities and requirements.