Euston Place Dental Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Staff treated patients with kindness, respect and compassion. We observed positive interactions between staff and patients both in person and on the telephone. Staff displayed an understanding of patients’ needs and showed warmth and compassion to patients.

Patient feedback was overwhelmingly positive about the dental team and the quality of care provided by the practice.

Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion. Reception and administrative staff were praised for being welcoming, efficient, and supportive.

Patients said staff were professional, courteous, and considerate. Patients consistently described staff as professional, caring, friendly, and approachable. They praised the clinical team for their high standards of care, clear communication, and the ability to explain treatments and procedures in an understandable manner

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

We were provided with a patient survey. The practice received a 97% patient satisfaction score through their patient feedback platform. Online feedback recorded 5 out of 5 stars from 383 reviews.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported. Staff told us about the team building events that took place regularly. We were informed that one member of staff had completed training to become a Mental Health First Aider. Staff could approach this individual for support if they were experiencing stress, feeling overwhelmed, or had concerns relating to their wellbeing.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.