Brookmead Health and Social Care Solutions Private Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Not rated.

We could not make a judgement as there was not enough evidence for us to rate this key question.

We have not awarded this service a score for Caring.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Feedback relating to kindness, compassion and dignity was positive. We found no concerns, and people reported being treated with respect, empathy and consideration.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Feedback from people and their relatives regarding treating people as individuals was positive, with no concerns identified. Care records reflected that people’s individual needs, preferences and choices were recognised, respected and incorporated into their care and support.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Feedback from people and their relatives regarding independence, choice and control was positive, with no concerns identified. Daily notes demonstrated that people were supported to make their own choices, maintain their independence and have control over decisions affecting their care and daily lives.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Feedback from people and their relatives regarding staff responding to people’s immediate needs was positive, with no concerns raised. People told us they received timely support when required.

At the time of this assessment there was only the registered provider in post. They described how they would support staff wellbeing as the service expanded; however, these arrangements had not yet been implemented or tested, and there were no formal processes in place. Therefore, there was insufficient evidence available at the time of assessment to enable a judgement or provide a score for this quality statement.