Our current view of the service
Updated
2 July 2026
We carried out this announced on-site inspection on 5 August 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Cheltenham and provides private dental care and treatment for adults and NHS and private treatment for children.
The practice is not suitable for patients with limited mobility due to steps to access and internal steps. If patients contact the practice to discuss mobility needs the staff team can advise how they can assist or direct to a more accessible practice.
The practice had 6 treatment rooms.
At the time of our inspection, there was a total of 18 staff, of which there were 4 dentists, 7 dental nurses, 1 trainee dental nurse, 1 dental hygiene therapist, 1 dental hygienist, 3 receptionists and the practice manager.
We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 3 dental nurses, 1 dental hygiene therapist, 1 receptionist and the practice manager.
People's experience of the service
Updated
2 July 2026
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice.
On the day of our inspection, we spoke with patients. Patient feedback provided a positive view of the dental team and care provided by the practice
Comments included:
“I have been using Cambray Dental practice for a number of years now and can honestly say that the service afforded by them has been first class, this goes for both the practitioners and the staff.”
“Always great service and care towards the patient. Always feel comfortable.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.