Newlands Hall

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People choices were respected by staff and recorded within care plans. For example, 1 person wished to have their curtains open at night for visibility in the dark. People were encouraged to remain independent for example, 1 care plan informed staff that the person was able to wash their hands and face but needed staff to wash their back. Staff knew how to respect people’s privacy. One staff said, “We close curtains, close doors, ask them if we can provide their personal care.” People and relatives told us, “The care is excellent”, “The staff are brilliant with everyone. Nothing is too much trouble for them” and “The staff are lovely.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.