Tamami Healthcare Ltd

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

This is the first assessment for this service. This key question has been rated good, this meant people’s needs were met through good organisation and delivery.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices. Peoples’ initial assessments gathered information about them and their life histories and experiences. Staff told us that the information was used to provide care to people that reflected what was important to them.

People told us that staff were flexible and responsive to their preferences and they could change aspects of their care and support if they wanted to.

The provider recognised people’s health and care needs, information in care plans included people’s needs and preferences so staff could provide consistent support.

There was an understanding of the diverse needs of people and staff supported people to access healthcare appointments if required. As the service was small people received consistent care from regular staff, meaning there was an emphasis on continuity.

The provider ensured that people and their relatives had access to information about the service and the support that they received.As the service was small there was no current need for information to be available in a different language however, the manager had plans in place for when or if this was needed.

The manager told us that as the service is small now, they visited people and their families and had a chat with them regularly; this also gave them the opportunity to collect feedback.

People told us they are involved regularly with their care planning and staff encouraged their families to be involved also.

The provider made sure that people could access the care, support, and treatment they needed when they needed it.People told us that the provider supported them to access care and treatment when they needed it.

The provider made sure that people could access the care, support, and treatment they needed when they needed it, staff were aware of peoples cultural and religious needs and peoples protected characteristics. Relevant training was given to support people.

People were not always supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People were not supported to plan or make personal choices and decisions for the future. We did not receive any negative feedback from people regarding this. As the service is small staff are not currently trained in end-of-life care.