Quality + Care Solutions Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s needs had been assessed and used to develop person-centred care plans. People and relatives were involved in discussing how people wanted their care providing and their preferences.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Care plans described the support people needed with all aspects of their care, including eating and drinking. They also included recommendations from professionals, such as speech and language therapists.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People’s care plans detailed involvement from health and social care professionals. Relatives’ involvement was also documented. A healthcare professional told us staff worked hard to meet people’s needs.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans detailed people’s health conditions and described the support they needed from staff to support them.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. People and relatives told us the service supported people to achieve positive outcomes. A person said, “I couldn't do anything without them.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Staff supported people to be involved in day-to-day decisions and choices and sought consent before providing care. A person said, “They ask is there anything I can do for you.”