The Care Quality Commission
  • Services in your home
  • Homecare service

Phoenix Care

Office 3.53 Northgate House, Upper Borough Walls, Bath, BA1 1RG (01225) 592980

Provided and run by:
Phoenix (SW) Limited

Important: This service was previously registered at a different address - see old profile
Important:

We served 3 Warning Notices on Phoenix (SW) Limited 24 September 2026 for failing to meet the regulations. The provider failed to ensure safe care and treatment, good governance and fit and proper persons employed. We also issued an action plan request on 8 October 2026 for failing to meet the regulations in need for consent and requirement to display performance assessment ratings.

Important: We have not inspected this service yet

Registered on 22 April 2024

This service was registered by CQC on 22 April 2024. New services are assessed to check they are likely to be safe, effective, caring, responsive and well-led. These assessments can include site visits, criminal record checks, interviews with key managers and a detailed review of how the service will be run. Follow-up inspections of new services are undertaken regularly following registration.

Rating from last inspection at previous address These ratings were awarded before this service moved address. We show these ratings to help you understand the history of this service.

(Last report published on 7 October 2023)

See archived profile Read previous reports

Overview

Report published: 7 October 2023

  • Overall

    Requires improvement

  • Safe

    Requires improvement

  • Effective

    Requires improvement

  • Caring

    Good

  • Responsive

    Requires improvement

  • Well-led

    Requires improvement

Specialisms / services

  • Personal care
  • Caring for adults over 65 yrs
  • Caring for adults under 65 yrs
  • Dementia
  • Learning disabilities
  • Mental health conditions
  • Physical disabilities
  • Sensory impairments
  • Substance misuse problems

Who runs this service

  • Organisation

    Phoenix Care is run by Phoenix (SW) Limited

  • Mr Thomas Anthony Greenwood
    Registered Manager

  • Mr Thomas Anthony Greenwood
    Nominated Individual