Archived: Positive People Recruitment Limited

Positive People Recruitment Limited is registered to provide personal care to people in their own home. Only one person was receiving personal care at the time of the inspection. The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We spoke with a relative who had regular contact with the registered manager. They had no concerns and were very complimentary about the staff and management. Staff were described as brilliant. They told us Positive People Recruitment Limited provided a safe service which met their relative’s needs. They said when any concerns were raised the management team had responded appropriately.

Staffing arrangements were appropriate and the same staff visited so they knew the person they were supporting. Staff did not always receive appropriate training and support which could result in people receiving inappropriate care. When staff were recruited safe recruitment practices were not followed.

The management and staff team had a good understanding of safeguarding procedures and were clear that any concerns should be reported. Staff did not provide any support with administering, assisting or prompting medicines.

Care planning covered what was important to the person and how choice should be promoted. However, assessment and care planning around mental capacity and some aspects of care delivery needed to be developed further to ensure appropriate care was being delivered.

The provider had systems in place to protect people from abuse or allegations of abuse. Staff were clear that any concerns should be reported. Staff told us the management team were approachable and would deal with any issues promptly. They said communication was something the service did very well.

Systems for monitoring quality were not established or operated effectively so areas where they were not meeting the requirements were not identified. The management team said they were relatively new to the health and social care field and had lots to learn so would only be expanding slowly.

We found a number of breaches of the Health and Social Care Act 2008 (Regulated Activities) regulations 2014. You can see the action we have told the provider to take at the end of this report.