Archived: Positive People Recruitment Limited

Updated 30 July 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Before the inspection we reviewed all the information we held about the service. We contacted the authority and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We sometimes ask providers to complete a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. On this occasion we did not ask the provider to compete a PIR.

The inspection took place on 7 June 2016 and was announced. We gave the provider 24hrs notice because we needed to be sure that someone would be in the office. An adult social care inspector carried out the inspection. At the time of the inspection one person was receiving personal care from Positive People Recruitment Limited; four care workers provided the care.

When we visited the provider’s office we spoke with the registered manager and a director of the organisation. The registered manager is also a director. In the report we have referred to them as the ‘management team’. We looked at documents and records that related to care and support and the management of the service. During the inspection we spoke with three care workers and a relative. The person who received the service was unable to tell us about their experience of receiving care.

Updated 30 July 2016

This inspection took place on 7 June 2016 and was announced. This is the first inspection since Positive People Recruitment Limited was registered in February 2015.

Positive People Recruitment Limited is registered to provide personal care to people in their own home. Only one person was receiving personal care at the time of the inspection. The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We spoke with a relative who had regular contact with the registered manager. They had no concerns and were very complimentary about the staff and management. Staff were described as brilliant. They told us Positive People Recruitment Limited provided a safe service which met their relative’s needs. They said when any concerns were raised the management team had responded appropriately.

Staffing arrangements were appropriate and the same staff visited so they knew the person they were supporting. Staff did not always receive appropriate training and support which could result in people receiving inappropriate care. When staff were recruited safe recruitment practices were not followed.

The management and staff team had a good understanding of safeguarding procedures and were clear that any concerns should be reported. Staff did not provide any support with administering, assisting or prompting medicines.

Care planning covered what was important to the person and how choice should be promoted. However, assessment and care planning around mental capacity and some aspects of care delivery needed to be developed further to ensure appropriate care was being delivered.

The provider had systems in place to protect people from abuse or allegations of abuse. Staff were clear that any concerns should be reported. Staff told us the management team were approachable and would deal with any issues promptly. They said communication was something the service did very well.

Systems for monitoring quality were not established or operated effectively so areas where they were not meeting the requirements were not identified. The management team said they were relatively new to the health and social care field and had lots to learn so would only be expanding slowly.

We found a number of breaches of the Health and Social Care Act 2008 (Regulated Activities) regulations 2014. You can see the action we have told the provider to take at the end of this report.