• Doctor
  • GP practice

Plympton Health Centre

Overall: Good read more about inspection ratings

Mudge Way, Plymouth, Devon, PL7 1AD (01752) 346634

Provided and run by:
Beacon Medical Group

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Plympton Health Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Plympton Health Centre, you can give feedback on this service.

10 December 2021

During an inspection looking at part of the service

We carried out an unannounced inspection at Beacon Medical Group – Plympton Health Centre on 10 December 2021. This inspection was focused on the management of access to appointments and was therefore not rated.

Overall, the practice remains rated as Good.

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Beacon Medical Group – Plympton Health Centre on our website at www.cqc.org.uk

Why we carried out this inspection

This inspection was undertaken in response to information we received which suggested potential issues with access to appointments.

How we carried out the inspection

This inspection was led by a CQC inspector who spoke with staff on site and the inspection included a site visit.

Interviews were carried out with the registered manager and operational manager.

We found that:

  • People were able to access appointments in a timely way.
  • The practice offered a range of appointment types.
  • Patients with the most urgent needs had their treatment prioritised.
  • There were systems in place to support people who face communication barriers to access treatment.
  • There were systems in place to monitor access to appointments and make improvements.
  • There was a focus on meeting patient population needs including innovative ways to ensure support was provided those most vulnerable.

Details of our findings and the evidence supporting our ratings are set out in the evidence table.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

26 March 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Plympton Medical Centre, which is part of the Beacon Medical Group on Thursday 26 March 2015. There are four practices within the Beacon Medical Group. We only inspected Plympton Health Centre during this inspection.

Overall the practice is rated as good. Specifically, the five domains of safe, effective, caring, responsive and well-led are rated as providing services that are good. It was also rated good for providing services for the six population groups.

Our key findings across all the areas we inspected were as follows:

There was a track record and a culture of promptly responding to incidents, near misses and complaints and using these events to learn and change systems so that patient care could be improved.

Staff were aware of their responsibilities in regard to consent, safeguarding and the Mental Capacity Act 2005 (MCA).

The practice was clean and tidy and there were infection control procedures in place.

Medicines were managed well and there were effective systems in place to deal with emergencies.

The GPs and other clinical staff were knowledgeable about how the decisions they made improved clinical outcomes for patients and care plans were not always kept under review.

Most data outcomes for patients were either equal to or above the average locally.

Patients were generally complimentary about the staff and how their medical conditions were managed, although patients told us that changes at the practice were taking time to get used to.

Practice staff were professional and respectful when providing care and treatment.

The practice planned its services to meet the diversity of its patients. Adjustments were made to meet the needs of the patients. Changes were in progress to improve the appointment system to ensure good access to the service.

There were clear recruitment processes in place and robust induction processes in place.

The practice had a vision, clear ethos and mission statement which were understood by staff. There was an emerging leadership structure in place and staff felt supported.

However there were areas of practice where the provider needs to make improvements

The Provider should:

  • Develop an annual clinical audit policy.
  • Ensure staff meeting minutes show when items for action have been completed.
  • Ensure there are records showing when learning actions following significant events analysis have been completed.
  • Develop an effective system to monitor staff training.
  • Coordinate IT system records to inform and prioritise indicators for child safeguarding concerns.
  • Ensure that an evaluation of new clinical services takes place at the end of pilot programmes.
  • Evaluate the effectiveness of changes intended to improve telephone access for patients.
  • Publicise patient survey results.
  • Ensure all staff are aware where emergency equipment is stored in the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice