We carried out a review of the data available to us about Eden Country Care Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Eden Country Care Limited, you can give feedback on this service.
People’s experience of using this service: The service was exceptionally flexible and responsive to people's individual needs and preferences. Staff found inclusive ways to meet people's needs and enable them to live as full a life as possible. The provider encouraged and enabled people to take part in activities and meet new friends. Transport was provided so people who lived rurally could be part of their local community.
People told us that they felt safe and confident with the standard of care provided. There were enough staff available to provide safe and consistent care to people. Systems were in place to protect people and help keep them safe.
People’s medicines were managed safely. Wherever possible, people managed their own medicines. Assessments had been carried out to identify the level of support needed and to keep people safe.
The provider made sure that only suitable people were employed as care workers. Thorough checks had been carried out on them before they started work.
Staff were provided with infection control training and protective clothing. The infection control policies were not sufficiently robust. We have made a recommendation about this.
Staff knew the needs of the people they supported very well. Individual care and support records reflected the care provided. People told us they received good quality care from staff who were described as “marvellous”, “very, very caring” and “excellent”.
People had been involved with the decisions about their care and what should be included in their care plans. Their care plans also showed that people had access to other health and social care services.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service generally supported this practice. Information around “Best Interests” and the decision-making process was not clear. We have made a recommendation about this.
Staff received suitable support, training and development.
Action plans were in place to help keep improvements to the service on track. There were a range of checks in place to help monitor the quality and safety of care provided. The provider demonstrated that lessons had been learned when things went wrong.
Rating at last inspection: At our last inspection of this service the rating was Good. The last inspection report was published 29 September 2016.
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor the service through the information we receive.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Eden Country Care Limited provides personal care and support to adults living in their own homes. The agency is based in Penrith and provides support to people living in Penrith, Appleby, Kirkby Stephen, Shap, Carlisle, Alston, Keswick and the surrounding areas. Services offered by the agency include personal care, shopping, housework and preparing meals.
There was a registered manager employed at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People received a high quality of care. They were including in planning and agreeing to the support they received and were asked for their views about the service provided.
Staff were kind and caring and people valued the support they received. People were treated with respect and supported to maintain their independence.
People received the support they needed with managing their medicines and to maintain their health. They gave consent to the care they received. The registered manager understood her responsibilities under the Mental Capacity Act 2005 and the rights of people who needed support to make decisions were protected
There were enough staff to provide the support people needed. The staff were recruited safely and completed training to give them the skills and knowledge to provide people’s care. The staff felt well supported and enjoyed their jobs.
People were protected against the risk of abuse. Hazards to their safety had been identified and action taken to manage risks.
There were appropriate arrangements to ensure the effective management of the service. People knew how to contact a senior person in the agency if they needed.
The registered manager was knowledgeable about her responsibilities and committed to providing a high quality service. She set high standards for staff to work to and monitored the service to check these were met.
The directors of the organisation worked in the agency and maintained oversight of the quality of the service provided.