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Eden Country Care Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 31 May 2019

About the service: Eden Country Care Limited is a domiciliary care service that was providing personal care to approximately 300 people, in their own homes, at the time of the inspection.

People’s experience of using this service: The service was exceptionally flexible and responsive to people's individual needs and preferences. Staff found inclusive ways to meet people's needs and enable them to live as full a life as possible. The provider encouraged and enabled people to take part in activities and meet new friends. Transport was provided so people who lived rurally could be part of their local community.

People told us that they felt safe and confident with the standard of care provided. There were enough staff available to provide safe and consistent care to people. Systems were in place to protect people and help keep them safe.

People’s medicines were managed safely. Wherever possible, people managed their own medicines. Assessments had been carried out to identify the level of support needed and to keep people safe.

The provider made sure that only suitable people were employed as care workers. Thorough checks had been carried out on them before they started work.

Staff were provided with infection control training and protective clothing. The infection control policies were not sufficiently robust. We have made a recommendation about this.

Staff knew the needs of the people they supported very well. Individual care and support records reflected the care provided. People told us they received good quality care from staff who were described as “marvellous”, “very, very caring” and “excellent”.

People had been involved with the decisions about their care and what should be included in their care plans. Their care plans also showed that people had access to other health and social care services.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service generally supported this practice. Information around “Best Interests” and the decision-making process was not clear. We have made a recommendation about this.

Staff received suitable support, training and development.

Action plans were in place to help keep improvements to the service on track. There were a range of checks in place to help monitor the quality and safety of care provided. The provider demonstrated that lessons had been learned when things went wrong.

Rating at last inspection: At our last inspection of this service the rating was Good. The last inspection report was published 29 September 2016.

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 31 May 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 31 May 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 31 May 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Outstanding

Updated 31 May 2019

The service was exceptionally responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 31 May 2019

The service was well-led.

Details are in our Well-led findings below.