Westbury Court Care Home

Date of assessment 14 August 2026 and 18 August 2026. The service is a residential care home providing residential and nursing care to adults of all ages including people living with dementia. The service is registered to support up to 63 people. At the time of the inspection there were 61 residents. The assessment was undertaken to review breaches we had previously identified in safe care and treatment and governance.

Quality assurance processes had been improved to ensure leaders had appropriate oversight.

Medicines were generally well managed. We identified some issues with open boxes not having dates and signatures present; however, leaders had also identified this issue and were taking steps to address them.

People’s care plans and risk assessments had been updated and had appropriate and relevant information within them to enable staff to know how to safely support people.

At this inspection we found the service had made enough improvement to no longer be in breach of any regulations.

Date of Assessment: 8 to 22 May 2025. The service is a residential care home providing residential and nursing care to adults of all ages including people living with dementia. The service can accommodate up to 60 people. At the time of this assessment there were 56 people using this service. This was the first assessment for this service since it registered on 3 June 2024. The assessment was undertaken in response to some concerns we had received about a person’s care.

Risks people faced had been identified but action to enhance safety was not always consistent and effectively monitored. This did not ensure safety in relation to areas such as skin integrity and bowel management. Whilst leaders had a comprehensive quality assurance system, these shortfalls had not been identified. We received variable feedback about the safe handling of medicines and not all storage was in line with best practice. Leaders used a dependency tool to assess the number of staff needed, but feedback indicated staff shortages at times. The environment was clean, spacious and well maintained. Systems prevented and minimised the risk of infection. Staff asked consent before any care intervention was undertaken although records did not always demonstrate effective decision making. People were encouraged to live healthy lives and their rights to independence and choice were promoted. People were treated with kindness and compassion and their needs were regularly assessed. However, care planning did not always demonstrate people’s preferences or the support they needed. People were encouraged to give their views about the service and there was a strong focus on learning and development.

The service was in breach of 2 legal regulations in relation to people’s safe care and treatment including risk management, and good governance relating to auditing and oversight of these shortfalls.

In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.