Medicmart Ambulance Service

We assessed Medicmart Ambulance service on 21-22 January 2026
We carried out a comprehensive assessment of the service as it had not been assessed at this current location. We had also received some concerns about the safety and quality of the service and the regulated activities being provided.
The service had a good learning culture. Incidents and complaints were investigated and lessons learnt were identified and shared. They had a strong recruitment process and staff had the right levels of training for their roles. Staff were trained to recognise abuse and neglect and reported them in line with service policies. Equipment and vehicles were maintained and fit for purpose. There were some concerns around the management of medicines.
People had their needs assessed, with appropriate care and treatment delivered. Staff worked well with other teams and system partners to promote good care and transitions across services with appropriate sharing of information. People were supported to make informed decisions; treatment and care were monitored to improve outcomes. Consent to care and treatment was gained and staff could demonstrate where best interest decisions should be made.

People were treated with kindness, dignity and compassion. People were given independence, choice and control to make informed decisions around their own treatment and care, they were treated as individuals. Staff responded to people’s immediate needs. The service had processes in place to support staff’s wellbeing.
People were listened to and were involved in the planning of their treatment and care. The service used feedback to try and improve. Information was provided in a way that people understood taking into consideration additional communication needs and requirements. People using the service received equal and fair treatment with good outcomes.
Support processes were in place to encourage staff to speak up. Staff told us they were treated equally and felt safe at work. Staff and managers knew their own roles and responsibilities. The service had a clear vision and a strategy in place and leaders told us how they were going to achieve it, which was shared with staff. The service had formalised leadership and governance meetings which were documented. Formalised staff meetings did not take place, but staff had clear channels of communication to leaders. All staff had training in equality, diversity and inclusion. The service had good partnership relationships that were open and engaging.
As a registered provider, the service should notify Care Quality Commission (CQC) about certain changes, events or incidents that affect their service or the people using it. The service was not doing this therefore in breach of registration regulation for the notification of other incidents.
Following the assessment the provider was told of this noncompliance and has since commenced submitting statutory notifications to CQC in accordance with their registration obligations.

We assessed Medicmart Ambulance service on 21-22 January 2026
We carried out a comprehensive assessment of the service as it had not been assessed at this current location. We had also received some concerns about the safety and quality of the service and the regulated activities being provided.
The service had a good learning culture. Incidents and complaints were investigated and lessons learnt were identified and shared. They had a strong recruitment process and staff had the right levels of training for their roles. Staff were trained to recognise abuse and neglect and reported them in line with service policies. Equipment and vehicles were maintained and fit for purpose. There were some concerns around the management of medicines.
People had their needs assessed, with appropriate care and treatment delivered. Staff worked well with other teams and system partners to promote good care and transitions across services with appropriate sharing of information. People were supported to make informed decisions; treatment and care were monitored to improve outcomes. Consent to care and treatment was gained and staff could demonstrate where best interest decisions should be made.

People were treated with kindness, dignity and compassion. People were given independence, choice and control to make informed decisions around their own treatment and care, they were treated as individuals. Staff responded to people’s immediate needs. The service had processes in place to support staff’s wellbeing.
People were listened to and were involved in the planning of their treatment and care. The service used feedback to try and improve. Information was provided in a way that people understood taking into consideration additional communication needs and requirements. People using the service received equal and fair treatment with good outcomes.
Support processes were in place to encourage staff to speak up. Staff told us they were treated equally and felt safe at work. Staff and managers knew their own roles and responsibilities. The service had a clear vision and a strategy in place and leaders told us how they were going to achieve it, which was shared with staff. The service had formalised leadership and governance meetings which were documented. Formalised staff meetings did not take place, but staff had clear channels of communication to leaders. All staff had training in equality, diversity and inclusion. The service had good partnership relationships that were open and engaging.
As a registered provider, the service should notify Care Quality Commission (CQC) about certain changes, events or incidents that affect their service or the people using it. The service was not doing this therefore in breach of registration regulation for the notification of other incidents.
Following the assessment the provider was told of this noncompliance and has since commenced submitting statutory notifications to CQC in accordance with their registration obligations.

We assessed Medicmart Ambulance service on 21-22 January 2026

We carried out a comprehensive assessment of the service as it had not been assessed at their current location. We had received some concerns about the safety and quality of the service and the regulated activities being provided.

The service had a good learning culture. Incidents and complaints were investigated and lessons learnt were identified and shared. They had a strong recruitment process and staff had the right levels of training for their roles. Staff were trained to recognise abuse and neglect and therefore keep people safe. Equipment and vehicles were maintained and fit for purpose. There were some concerns around the management of medicines.

People had their needs assessed, with appropriate care and treatment delivered. Staff worked well with other teams and services to promote good care and transitions across services with appropriate sharing of information. People were supported to make informed decisions; treatment and care were monitored to improve outcomes. Consent to care and treatment was gained.

People were treated with kindness, dignity and compassion. People were given independence, choice and control to make informed decisions around their own treatment and care, they were treated as individuals. Staff responded to people’s immediate needs. The service had processes in place to support staff’s wellbeing.

People were listened to and were involved in the planning of their treatment and care making it person centred. The service used feedback to try and improve. Information was provided in a way that people understood taking into consideration additional communication needs and requirements. People had access to the services provided and received equal and fair treatment with good outcomes.

Support processes were in place to encourage staff to speak up. Staff said they were treated equally and felt safe coming to work. Staff and managers knew their own roles and responsibilities. The service had a vision for the service and had a strategy in place to how they were going to achieve it which was shared with staff. The service had formalised leadership and governance meetings that had an agenda and were documented. Formalised staff meetings did not take place, but clear channels of communication were evident. All staff had training in equality, diversity and inclusion, which helped them provide good care to the public and the community. The service had good partnership relationships that were open and engaging.

As a registered provider of regulated activities, the service should notify the Care Quality Commission about certain changes, events or incidents that affect their service or the people using it. The service were not doing this and were therefore in breach of one of their registration regulations for the notification of other incidents.
Following the assessment the provider was told of this noncompliance and has since commenced submitting statutory notifications to CQC in accordance with their registration obligations.

We assessed Medicmart Ambulance service on 21-22 January 2026

We carried out a comprehensive assessment of the service as it had not been assessed at their current location. We had received some concerns about the safety and quality of the service and the regulated activities being provided.

The service had a good learning culture. Incidents and complaints were investigated and lessons learnt were identified and shared. They had a strong recruitment process and staff had the right levels of training for their roles. Staff were trained to recognise abuse and neglect and therefore keep people safe. Equipment and vehicles were maintained and fit for purpose. There were some concerns around the management of medicines.

People had their needs assessed, with appropriate care and treatment delivered. Staff worked well with other teams and services to promote good care and transitions across services with appropriate sharing of information. People were supported to make informed decisions; treatment and care were monitored to improve outcomes. Consent to care and treatment was gained.

People were treated with kindness, dignity and compassion. People were given independence, choice and control to make informed decisions around their own treatment and care, they were treated as individuals. Staff responded to people’s immediate needs. The service had processes in place to support staff’s wellbeing.

People were listened to and were involved in the planning of their treatment and care making it person centred. The service used feedback to try and improve. Information was provided in a way that people understood taking into consideration additional communication needs and requirements. People had access to the services provided and received equal and fair treatment with good outcomes.

Support processes were in place to encourage staff to speak up. Staff said they were treated equally and felt safe coming to work. Staff and managers knew their own roles and responsibilities. The service had a vision for the service and had a strategy in place to how they were going to achieve it which was shared with staff. The service had formalised leadership and governance meetings that had an agenda and were documented. Formalised staff meetings did not take place, but clear channels of communication were evident. All staff had training in equality, diversity and inclusion, which helped them provide good care to the public and the community. The service had good partnership relationships that were open and engaging.

As a registered provider of regulated activities, the service should notify the Care Quality Commission about certain changes, events or incidents that affect their service or the people using it. The service were not doing this and were therefore in breach of one of their registration regulations for the notification of other incidents.
Following the assessment the provider was told of this noncompliance and has since commenced submitting statutory notifications to CQC in accordance with their registration obligations.