During an assessment under our new approach
Date of Assessment: 17 August 2026. Verona Home Care Services Ltd is a domiciliary care agency providing personal care to people living in their own homes.CQC only inspects where people are receiving the regulated activity personal care. This is to help with tasks related to personal hygiene and eating. At the time of the assessment, 9 people were receiving support with personal care. The reason for the assessment was to provide the service with their first rating. We looked at all quality statements within, safe, effective, caring, responsive and well-led. We have rated the service as ‘good.’
People were involved in their care planning and changes to care needs were assessed and communicated to people and their relatives. Care plans were person-centred and included details about people’s needs, likes, dislikes, histories and interests.
People were treated as individuals and with kindness, compassion and dignity.
Staff were recruited safely and received training to enable them to do their jobs well.
The service worked well with health and social care partners and had systems in place to monitor people’s health and safety and communicate changes to the relevant parties.
The registered manager completed regular governance checks and reviews of the service, including regular audits, staff supervisions and monitoring of feedback from people and relatives.