- Homecare service
Verona Home Care Services Ltd
Assessment report published 20 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: 17 August 2026. Verona Home Care Services Ltd is a domiciliary care agency providing personal care to people living in their own homes.CQC only inspects where people are receiving the regulated activity personal care. This is to help with tasks related to personal hygiene and eating. At the time of the assessment, 9 people were receiving support with personal care. The reason for the assessment was to provide the service with their first rating. We looked at all quality statements within, safe, effective, caring, responsive and well-led. We have rated the service as ‘good.’
People were involved in their care planning and changes to care needs were assessed and communicated to people and their relatives. Care plans were person-centred and included details about people’s needs, likes, dislikes, histories and interests.
People were treated as individuals and with kindness, compassion and dignity.
Staff were recruited safely and received training to enable them to do their jobs well.
The service worked well with health and social care partners and had systems in place to monitor people’s health and safety and communicate changes to the relevant parties.
The registered manager completed regular governance checks and reviews of the service, including regular audits, staff supervisions and monitoring of feedback from people and relatives.
People's experience of this service
People and their relatives spoke positively about the service. Staff were described as friendly, considerate, respectful and good at their job. People told us they felt safe and the carers were well trained and always arrived on time. One person told us, “I am happy with the level of care that is being provided”.
People spoke highly of the registered manager and felt they could communicate any concerns to them and were confident the appropriate action would be taken. One person’s relative told us, “They go over and beyond what could be expected of them because there is a personal touch and not just a tick in the box”.