Archived: Glynn Cottage

We do not currently rate independent standalone substance misuse services.

We found the following areas of good practice:

• Glynn Cottage provided person-centred and recovery-focused treatment.

• Clients were extremely positive about the service and its success in helping them.

• Staff were extremely positive about their work and the support offered to them by the service.

• All staff had completed mandatory training and received regular managerial supervision.

However, we also found areas that the service provider could improve:

• The environmental risk assessment had not identified concerns regarding wide opening bedroom windows and risks of ligature anchor points (places to which people intent on self-harm might tie something to strangle themselves).

• Staff had not received training on the Mental Capacity Act.

• There were no alarm systems for staff or clients to summon assistance if needed.

• There were no locks on bedroom doors. This could affect privacy and safety.

• Staff did not always complete medication administration charts in a timely manner.

• Policies and procedures were due to be reviewed July 2015. This had not happened.

• Some staff and volunteers were working within the service before disclosure and barring checks had been cleared.