Updated 9 June 2017
Background
Precision Dental Practice Limited is in Drayton, Portsmouth and provides NHS and private treatment to patients of all ages.
Car parking spaces, including spaces for patients with disabled badges, are available near the practice.
The dental team includes two dentists, one head dental nurse, two dental nurses, one trainee dental nurse and one practice manager. The practice has two treatment rooms.
The practice is owned by an individual who is the principal dentist there. They have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run.
On the day of inspection we collected 48 CQC comment cards filled in by patients and spoke with five other patients. This information gave us a positive view of the practice.
During the inspection we spoke with two dentists, one head dental nurse, two dental nurses and one practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open: Monday to Thursday 9am to 5pm and Friday 9am to 4pm.
Our key findings were:
- The practice was clean and well maintained.
- The practice had infection control procedures which reflected published guidance but could be improved.
- Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were mostly available but could be improved.
- The practice had systems to help them manage risk.
- The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
- The practice had thorough staff recruitment procedures.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
- The appointment system met patients’ needs.
- The practice had effective leadership. Staff felt involved, supported and worked well as a team.
- The practice asked staff and patients for feedback about the services they provided.
- The practice dealt with complaints positively and efficiently.
There were areas where the provider could make improvements. They should:
- Review stocks of equipment and the system for identifying, disposing and replenishing of out-of-date stock. We have since been provided with evidence to confirm this shortfall has been addressed.
- Review availability of medicines and equipment to manage medical emergencies taking into account guidelines issued by the British National Formulary, the Resuscitation Council (UK) and the General Dental Council (GDC) standards for the dental team. We have since been provided with evidence to confirm this shortfall has been addressed.
- Review the practice’s infection control procedures and protocols taking into account guidelines issued by the Department of Health - Health Technical Memorandum 01-05: Decontamination in primary care dental practices and have regard to The Health and Social Care Act 2008: ‘Code of Practice about the prevention and control of infections and related guidance’. We have since been provided with evidence to confirm this shortfall has been addressed.