The Care Quality Commission
  • Dentist
  • Dentist

Kidsgrove Bank Dental Surgery

102 Liverpool Road, Kidsgrove, Stoke On Trent, Staffordshire, ST7 4EH (01782) 785973

Provided and run by:
Mr. Roger Cooper

All Inspections

During an assessment under our new approach

We undertook a follow-up on-site inspection on 29 October 2025. This was carried out to review the actions taken by the registered provider to improve the quality of care and to assess whether the practice was meeting legal requirements.

We had previously undertaken an announced on-site inspection of Kidsgrove Bank Dental Surgery on 4 August 2025. We had found the registered provider was not providing well-led care and was in breach of regulation 17 good governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

During our follow-up inspection, we found the practice had met regulations.

The practice had effective systems to identify and manage risks, including infection prevention and control.

Staff had the skills, knowledge and experience to carry out their roles.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support and treatment when required.

The practice is in Kidsgrove, Stoke on Trent and provides NHS dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 1 treatment room. At the time of our inspection, there was a total of 5 staff, of which there was 1 dentist and 4 dental nurses.

 

 

 

During an assessment under our new approach

We carried out this announced on-site inspection on 4 August 2025.

We found the practice had not met all regulations.

Leadership was not always effective and governance systems were lacking.

Systems to support a culture of continuous improvement and development were not established at the service.

The practice did not have systems to manage risks.

There was scope for improvement in the safeguarding processes in place.

Staff did not manage medicines and prescriptions in line with current guidance.

Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.

Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.

The practice is in Kidsgrove, Stoke on Trent and provides NHS dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 1 treatment room. At the time of our inspection, there was a total of 5 staff, of which there were 1 dentist and 4 dental nurses. We gathered feedback from staff and spoke to the dentist and 2 dental nurses.

The provider was not complying with 1 regulation. Full details of the regulation the provider was not meeting are within the inspection report.

We have asked the provider for an action plan in response to the concerns found at this inspection.

 

During a check to make sure that the improvements required had been made

At the previous inspection on 18 April 2014 we found that improvements were needed to the recruitment and selection processes used at the practice.

We found that the provider had carried out the relevant safeguarding checks for all staff to ensure the safety of patients who used the service. However we found that other recruitment information was not available such as application forms and references to confirm that someone was of good character.

We recently asked the provider to send information to us to show that the required improvements had been made. We checked this evidence and saw that an effective recruitment and selection process had been put in place at the practice to ensure patients were kept safe from harm.

18 April 2013

During a routine inspection

People we spoke with told us that the staff were always polite and friendly. Staff we spoke with were able to explain the actions they would take to reassure people who were nervous. One person told us, "I have been coming to the surgery for a long time and all the staff make me feel comfortable and at ease. All my family come to this surgery". Another person told us, "The dentist always talks me through what he is doing and asks if I am okay".

We saw that staff treated people who used the service with dignity and respect and listened to any concerns they raised about their care and treatment.

We saw that the service was sufficiently staffed on the day of the inspection. People who used the service told us that there was always enough staff available and they were able to book emergency appointments immediately.

The provider did not have an effective recruitment procedure in place to ensure that staff were suitable to be employed by the service.

Staff we spoke with told us that they felt supported by their manager with training and had opportunities to update their professional development.

The provider had systems in place to undertake audits to ensure that people who used the service received the correct standard of care and acted on feedback received from people who used the service.