- Dentist
Kidsgrove Bank Dental Surgery
Assessment report published 26 August 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 4 August 2025.
We found the practice had not met all regulations.
Leadership was not always effective and governance systems were lacking.
Systems to support a culture of continuous improvement and development were not established at the service.
The practice did not have systems to manage risks.
There was scope for improvement in the safeguarding processes in place.
Staff did not manage medicines and prescriptions in line with current guidance.
Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required.
Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place.
The practice is in Kidsgrove, Stoke on Trent and provides NHS dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 1 treatment room. At the time of our inspection, there was a total of 5 staff, of which there were 1 dentist and 4 dental nurses. We gathered feedback from staff and spoke to the dentist and 2 dental nurses.
The provider was not complying with 1 regulation. Full details of the regulation the provider was not meeting are within the inspection report.
We have asked the provider for an action plan in response to the concerns found at this inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 4 patients. On the day of our inspection, we received patient feedback from a further 14 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Gave my mum an emergency appointment the same day. Very helpful and pleasant atmosphere”, “I have been a patient at this surgery for 25 years and have always been treated by [dentist]. His service has always been exceptional, he is friendly and welcoming and any treatment undertaken is always stress free due to his kind approach” and “Been going here for years, absolutely spot on, excellent dentist”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.