Our current view of the service
Updated
3 April 2025
We carried out this announced on-site inspection on 30 June 2025.
We found the practice had met the regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Burgess Hill and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 6 treatment rooms. At the time of our inspection, the dental team consisted of 32 staff, of which there were 9 dentists, 7 dental nurses, 2 trainee nurses, 2 dental therapists, 3 dental hygienists, 3 receptionists, 1 treatment co-ordinator and the practice manager. There were also 2 locum hygienists, and 2 locum dental nurses employed. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 3 dental nurses,1 receptionist, the treatment co-ordinator and the practice manager.
People's experience of the service
Updated
3 April 2025
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 14 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 4 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Excellent, kind, extremely patient with a difficult customer. Five stars” and “Great team and service from reception to dentists highly recommend.” Another patient told us, “[Dentists] very kind, patient and [dentist] expertise made a potentially difficult procedure much better.”
Patients commented positively about the standards of cleanliness. They felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Comments included, “Staff are very friendly, clinic ran on time, practice hygiene was outstanding” and “6 month inspection thoroughly carried out with the same great attention to detail that I've experienced over many years at this excellent practice.”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. One person commented, “Your treatment options are explained in a clear and understandable manner, explaining the benefits of the different options available and any associated costs. I certainly do not feel I'm pushed towards a more expensive option.”
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.