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Inspection report

Date of Inspection: 17 July 2013
Date of Publication: 16 August 2013
Inspection Report published 16 August 2013 PDF | 72.26 KB

Overview

Inspection carried out on 17 July 2013

During a routine inspection

We spoke with five patients during our inspection. We also spoke with the Practice manager, a dentist and two dental nurses. Patients gave positive comments about the Practice. Comments included "It's lovely here. Brilliant", "Nothing but professionalism and friendliness. I can't fault them" and "Excellent. Always on top of things". Staff told us they liked working at Dentalessence. They told us "It's a great team" and "We are all very supportive.

We found that patients were involved in their treatment and understood the treatment options available to them. Patients were treated with courtesy and respect. One patient said "Reception is superb".

Care and treatment was planned and delivered in a way that was intended to ensure people’s safety and welfare. Treatment plans were in place where patients required a course of treatment. Patients told us they were happy with the treatment provided.

Patients were protected from the risk of abuse. Staff at the practice were aware of their responsibilities with regard to keeping patients safe and protecting children and adults. There were up to date policies and procedures in place for protecting patients from abuse.

We found that patients were protected from the risk of infection because guidance had been followed. There were appropriate systems in place to maintain standards of hygiene and infection control. All parts of the Practice were clean and well maintained.