Amily Homecare is a domiciliary care service providing personal care for people with a variety of needs including learning disabilities and people with mental health support needs. At the time of the inspection the service provided personal care to five people.
The service had sufficient numbers of staff to meet people’s needs and safe recruitment process were followed.
Accidents and incidents were reviewed by the manager to reduce the risk of incidents happening again. A contingency plan was in place to ensure that people’s care could be provided safely in the event of an emergency.
Relatives told us they felt their family members were safe and were confident in the staff that supported them. People were safe because staff understood their role and responsibilities to keep them safe from harm. Risks to people had been assessed and reviewed regularly to ensure people's individual needs were being met safely.
Relatives told us that staff were competent and skilled in carrying out their role. However the provider did not have effective arrangements in place to train, supervise and provide induction to staff.
People were supported by staff who promoted their independence, respected their dignity and maintained their privacy.
People were supported to make choices and decisions about their care. A policy was in place to guide staff in the principles of the Mental Capacity Act 2005.
People were supported to access support from healthcare professionals where required. The provider maintained regular contact with health and social care professionals involved.
People told us they were confident to raise any issues about their care and that any concerns would be listened to and addressed. However, there was no complaints policy in place during the inspection. The provider informed us that this had been completed and distributed following our inspection.
Relatives and staff told us that the service completed in depth assessments and responded well to people’s needs. Support plans were in place to guide staff in the care people required.
The service did not have effective systems in place to monitor and improve the quality of the service provided.
The culture in the service was open, inclusive and transparent. Staff were supported, felt valued and were listened to by the management team.
During the inspection we found breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we told the provider to take at the back of the full version of the report.